Email Notice
Return Approval
Parcel Dispatch
Inspection
Contact support at magdalenewambui87@gmail.com prior to dispatching any return parcels to receive authorization.
Receive confirmation and dispatch instructions from our customer care desk within 24 to 48 hours.
Package the unused item securely in its original packaging and ship it via a trackable carrier service.
Returned parcels undergo inspection upon arrival to confirm unused condition and complete components.
Conditions, Fees, and Timelines
For items arriving damaged or incorrect, notify support immediately with photographic evidence of the transit condition. Return shipping fees are the responsibility of the customer unless the product arrived damaged or incorrect.
Approved refunds are processed back to the original payment method. Banking provider processing times typically require 5 to 10 business days to reflect on your statement.
Initiate Return Correspondence
Reach out to our support team with your order number to begin the return process.